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#Ifinance call center specialist humana hourly free#

It can also help Humana employees and call center personnel answer questions quickly and accurately, helping to free up more time for customer care representatives to provide concierge-level customer service. One way it helps, they said, was by addressing questions directly from members with speed, accuracy and personalized answers. The two companies ticked off some of the benefits of the Watson assistant. IBM Watson Health General Manager Paul Roma said an AI-enables conversational agent is trained to understand the logic of health plan benefits, and can help to simplify complex or confusing plan information. The objective is the creation of a cloud-native AI platform powered by IBM Watson with the conversational AI virtual assistant solution. The solution utilizes a conversational virtual assistant with member benefits, coverage, claims, referrals and healthcare costs for Humana Employer Group members, agents and employer-customers. Initially, the service will be available to all of Humana's 1.3 million Employer Group medical members, and 1.8 million of Humana's Employer Group dental members. The agreement stipulates that Humana will begin to deploy the tool, a virtual assistant that was built in the IBM Watson Health cloud. Watson Assistant for Health Benefits aims to help address this issue by leveraging conversational AI to streamline the engagements between agents, employers and Humana Employer Group members with clear and accurate information on benefits, healthcare costs and providers.

#Ifinance call center specialist humana hourly how to#

Research shows consumers who don't understand how their health plan works, or how to estimate out-of-pocket costs, are more likely to delay or avoid essential care. The goal, said Humana, is to provide a better member experience. Humana and IBM Watson Health are joining forces on a new collaboration, one that will use IBM's conversational artificial intelligence platform to achieve greater clarity and transparency on benefits and other related matters for Humana Employer Group members.